Request received
You're all set. Someone will be in touch within one business day.
We've received your request and will review it shortly. Most clients hear back within a few hours during business hours — never longer than one business day.
(404) 263-2935 — call if you need to move fasterWhat happens next
Here's what to expect
Step 1
We review your request
Our team reviews what you submitted and confirms scope, equipment types, and logistics requirements.
Step 2
We contact you directly
Someone from our team calls or emails within one business day to confirm details and schedule your pickup.
Step 3
We get it scheduled
Most engagements are on the calendar within the week. We coordinate everything — pickup time, access, and documentation.
What every engagement includes
A reminder of what you'll receive
Signed Pickup Manifest
Created on-site at collection. Every asset listed by serial number before our truck leaves.
Serialized COD Per Device
One certificate of destruction per data-bearing device. NIST SP 800-88 compliant. Audit-ready.
Final Asset Report
Complete asset-level report with disposition method, recovery value returned, and recycling confirmation.
While you wait
Useful reading
Our Process
How ITAD works with Prime Asset Recovery
Walk through our five-step process and the documentation you receive at each stage.
Data Security
How we handle certified data destruction
In-house shredding, NIST SP 800-88 compliance, and serialized certificates explained.
About Us
Who we are and how we operate
Our facility, our equipment, and what makes us different from most ITAD vendors.